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Customer Satisfaction

It is always both a personal pleasure and proud professional moment when a client is delighted with the service I provide. I would be very pleased to have the opportunity to provide you with the same excellent service.

Contact me at 519.830.7701(cell) / 226 780-0202 Ext 108 (office) or at lajanis@homegrouprealty.ca.

“Lise-Anne was very professional and went above and beyond to help out.She was there when needed and helped out with the prep work and had professionals come in to update my home. I would recommend Lise-Anne and home group realty to anyone who needs to buy or sell their home. “

Name: Steven Bard
Address: 65-129 Victoria Road N


Scorecard measures: Strongly
Disagree
  …1…
Strongly
Agree

 …7…

Loyalty

1 Satisfaction — 7

2 Referral — 7

3 Retention — 7

Appearance

4 Equipment — 7

5 Facilities — 7

6 Personnel — 7

7 Materials — 7

Reliability

8 Processes — 7

9 Problem solving — 7

10 Precision — 7

11 Timeliness — 7

12 Accuracy — 7

Responsiveness

13 Full disclosure — 7

14 Promptness — 7

15 Sensitivity — 7

16 Accessibility — 7

Reassurance

17 Trust — 7

18 Security — 7

19 Courtesy — 7

20 Knowledge — 7

Empathy

21 Personalization — 7

22 Convenience — 7

23 Attentiveness — 7

24 Consideration — 7

25 Understanding — 7

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